Wireless (WiFi) Connection Issues
If you are experiencing any issue(s) with latency, frozen screen, poor quality audio, or meeting getting disconnected while using a home or non-enterprise WiFi connection, try the following:
Check your Internet bandwidth using an online speed test, such as nperf, Speedtest, or Comparitech
Try to connect directly via Wired (if your internet router has wired ports)
Try bringing your computer or mobile device closer to the WiFi router or access point in your home or office
Upgrade your WiFI router firmware. Check your WiFi router vendor support site for firmware upgrade availability.
Use a higher powered/long-range WiFi such as Amped Wireless router or adapter to increase the WiFi signal on your PC or Mac
If you are on corporate WiFi, try the following:
Switch to a Wired connection
Switch to a different WiFi hostpot if possible
Check your Internet bandwidth using an online speed test, such as nperf, Speedtest, or Comparitech
Contact your corporate IT department to check your WiFi hotspot
Turn off group HD in your Account Management if your WiFI bandwidth is insufficient
Turn off your corporate VPN if it's not required for the meeting