Wireless (WiFi) Connection Issues

If you are experiencing any issue(s) with latency, frozen screen, poor quality audio, or meeting getting disconnected while using a home or non-enterprise WiFi connection, try the following: 


  • Check your Internet bandwidth using an online speed test, such as nperfSpeedtest, or Comparitech

  • Try to connect directly via Wired (if your internet router has wired ports)

  • Try bringing your computer or mobile device closer to the WiFi router or access point  in your home or office

  • Upgrade your WiFI router firmware. Check your WiFi router vendor support site for firmware upgrade availability. 

  • Use a higher powered/long-range WiFi such as Amped Wireless router or adapter to increase the WiFi signal on your PC or Mac


If you are on corporate WiFi, try the following:

  • Switch to a Wired connection

  • Switch to a different WiFi hostpot if possible

  • Check your Internet bandwidth using an online speed test, such as nperfSpeedtest, or Comparitech

  • Contact your corporate IT department to check your WiFi hotspot

  • Turn off group HD in your Account Management if your WiFI bandwidth is insufficient

  • Turn off your corporate VPN if it's not required for the meeting