All browsers ask for permission to use the camera and microphone for the website https://plus.cms-berlin.de. Accept or adjust these setting to participate with audio video.

Most audio-video-issues are about browser permissions for camera and microphone. See our hints for Windows / MacOS user for various browsers and system check.

Microsoft Windows

Use Chrome or Firefox browser for full support of audio video features. Edge support most, but not all audio-video or web features of CMS Plus.

Check the latest updates of your browser.

If you use a company laptop or desktop computer: some organizations restrict audio-video conferencing by default. Ask your company administrator for help or granting permission.

Firefox: In the upper right corner there are the three menu strokes. There, the item Settings can be selected. Under the item "Privacy and Security" there is also the possibility to view the permissions. The permission for camera and microphone use can then also be confirmed there.

Google (Chrome): The three menu items are located in the upper right corner. There, the item Settings can be selected. Under the "Privacy and Security" item, there is also the option to view and confirm the authorization of camera and microphone usage under the "More Settings" item.

MacOS

If the pop up message does not appear, there are the following ways to view the permissions:

Firefox: In the upper right corner there are the three menu strokes. There, the item Settings can be selected. Under the item "Privacy and Security" there is also the possibility to view the permissions. The permission for camera and microphone use can then also be confirmed there.

Google (Chrome): The three menu items are located in the upper right corner. There, the item Settings can be selected. Under the "Privacy and Security" item, there is also the option to view and confirm the authorization of camera and microphone usage under the "More Settings" item.

Safari: Click on Safari (top right of the Apple icon). Then click on Settings, Websites and Camera and Microphone.

Based on experience, the browsers just mentioned are the best for making ideal use of the platform.